Head of Personal Claims
I joined Sutton Winson in 2011 after managing claims teams in both insurers and brokers on Delegated Authority Schemes. I am a head of Personal Claims divisions since 2015 and enjoy training and coaching people to achieve their best in this vital part of the business where we deliver on the promise of the policies we sell. I am also responsible for monitoring Quality and Compliance across the Personal Division to ensure we consistently demonstrate the highest standards in our service to clients.
I hold a degree in Geography from Leeds and the Certificate in Insurance (Cert CII) from the Chartered Insurance Institute.
- Home, Travel and Personal Accident Claims
- Complaints Handling and Analysis
- Delegated Authority Management