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Louisa Mead

Head of Personal Claims

I joined Sutton Winson in 2011 after managing claim teams in both insurers and brokers on Delegated Authority Schemes. I have been resposible for managing personal claims since joining and I enjoy training and coaching people to achieve their best in this vital part of the business, where we deliver on the promise of the policies we sell. I am also responsible for monitoring quality and compliance across the personal division to ensure we consistently demonstrate the highest standards in our service to clients.

I hold a degree in geography from Leeds and the Chartered Insurance Institude Certificate (Cert CII).

Louisa’s Expertise

  • Home, Travel and Personal Accident Claims
  • Complaints Handling and Analysis
  • Delegated Authority Management

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