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Head of Personal Claims
I joined Sutton Winson in 2011 after managing claim teams in both insurers and brokers on Delegated Authority Schemes. I have been resposible for managing personal claims since joining and I enjoy training and coaching people to achieve their best in this vital part of the business, where we deliver on the promise of the policies we sell. I am also responsible for monitoring quality and compliance across the personal division to ensure we consistently demonstrate the highest standards in our service to clients.
I hold a degree in geography from Leeds and the Chartered Insurance Institude Certificate (Cert CII).
- Home, Travel and Personal Accident Claims
- Complaints Handling and Analysis
- Delegated Authority Management