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  • Position: Motor Claims Handler/Negotiator | Commercial Claims
  • Date Posted: 27/09/2023
  • Type: Full time, Permanent
  • Division: Commercial Claims
  • Salary: Competitive
  • Working Pattern: Monday - Friday | 8.45am - 5.00pm
  • Location: Twickenham
  • Benefits: Hybrid working (after qual. period), fully funded CII + more
  • Reference: SWHC/PA


As independent experts with over 60 years’ experience, there isn’t much we haven’t seen. If the worst does happen, our in-house Claims team is there to give help when it’s needed the most.  We are excited to offer a rare opportunity to work as a Commercial Motor Claims Negotiator within our Commercial Claims Team in Twickenham.

What you'll do

As a member of the Commercial Claims Team you will take personal ownership of your own portfolio of claims from start to finish from liaising with insurers, recovery agents and accident management companies, to communicating effectively with clients both over the phone and occasionally face to face.

On a day-to-day basis, you will:

  • Take notification from clients, setting up new claims and determining the right course of action from start to finish
  •  Co-ordinate and provide support to clients on ULR processes
  • Provide Risk Management advice including spotting claim trends and remedial action needed
  • Negotiating with Insurers
  •  Ensure clients are kept fully informed during the claims process
  •  Managing client expectations and assisting them to agree a settlement
  • Producing and collating claims data and analysing trends
  •  Act as a direct referral and training support point for less experienced staff

What you'll need

Must Haves

  • Background in Motor claims handling, accidental damage/ theft losses and Third Party Recoveries
  • Claims data analysis and provision of client reports
  • An ability to provide a positive client experience at all times to demonstrate passion and energy to make a difference to team and company goals
  • Proactive approach, use own initiative as well as working under pressure as part of a team
  • High levels of accuracy and attention to detail
  • Excellent customer service skills with the ability to build and nurture relationships
  • Effective, confident and considerate communication and an ability to adapt your communication style appropriately to your audience
  • Ability to demonstrate a mature outlook with compassion, empathy, high levels of integrity and discretion
  • Passion, energy and the ambition to succeed and grow
  • Intuitive thinking and strong decision making skills
  • A positive approach to learning, taking on board new concepts quickly and executing them with accuracy and diligence
  • IT confidence – experience using MS Excel, Word and Outlook and, ideally Acturis (full training provided)

Ideal, but not essential

  • Confident user of MS Excel (Intermediate Level minimum)
  • CII qualified preferred or studying/desire to study towards the qualification
  • Experience of the Acturis system

Whilst we naturally welcome professionalism, accuracy and technical ability, we put a high value on personality, team fit and the ability to make a positive difference to the team and to the wider company. 

What you'll receive in return

We love working with great people and are passionate about providing a supportive and nurturing environment.  We want you to be at the top of your game, so will actively encourage regular training and personal development through online learning, peer mentoring, lunch & learn sessions and external training.

You’ll thrive on being challenged in a role that provides balance and reward in equal measures and, in return, you’ll benefit from: 

  •  A generous annual salary, reflective of your experience and commitment
  • A rewarding role, working within a supportive and fun working environment, for a company with an exceptional industry-wide reputation for training and development
  • Annual Profit Share Bonus
  • Hybrid Working framework (applied after qualifying period)
  • Holiday entitlement – 25days+BH (increasing each year with service)
  • Group life cover
  • Fully funded CII pathway (including Membership, Study Materials, Exam Entry and paid study leave) plus achievement awards and bonuses
  • Employee Assistance Programme including GP consultations, health checks inc dental, mental health support + financial signposting
  • Cycle2work scheme & Season Ticket Loan
  • Free eye-tests through Specsavers
  • Free flu jab
  • Long service awards
  • Opportunity to participate in our proactive Corporate Social Responsibility programme, including fundraising for local projects and regular support for local food banks
  • Fun company events and opportunities to socialise
  • Weekly fresh fruit deliveries
  • Office close to Twickenham station and local shops/amenities
  • Daily Dress-Down

Who you'll be working for

We are a family-friendly company and are proud of putting our staff at the very core of who are and what we do. By championing training and development, we aim to get the best out of everyone we work with by going above and beyond and being:

  • One of the UK’s largest, independent Insurance Brokers
  • Investors in People Gold Award Holders
  • A CII Chartered Broker
  • A Top 5 Broker to work for
  • A people-centric employer with strong values
  • A company that actively encourages and sponsors continual personal development


A role with Sutton Winson will offer you the opportunity to learn and develop, progress and succeed, as well as work with a great bunch of people in a relaxed, family-friendly and supportive environment!

Apply today if you think Sutton Winson could work for you. 


Equality & Diversity Commitment

Sutton Winson Ltd recognises and encourages the values that diversity brings and are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, race, colour, nationality, ethnic or national origin, age, disability, sexual orientation, gender reassignment, religion or belief, marital or civil partner status or pregnancy and maternity.  We therefore positively encourage applications from all suitably qualified and eligible job applicants.


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