Trainee Insurance Client Handler

  • Date Posted: 24/08/2018
  • Employment Type: Permanent
  • Working Pattern: Monday to Friday 8.45am to 5.00pm
  • Location: Twickenham
  • Benefits: Annual profit bonus, fully funded Certificate In Insurance
  • Division: Employee Benefits - Service & Underwriting Team
  • Contact: Jane at

The Role

Looking for a Launchpad to a new career?

Are you looking for a new challenge? Perhaps just completed College or University and want something you can really get your teeth into with fantastic career prospects, a solid regular income combined with a professional, relaxed working environment?

If so, read on as you could be our new Trainee Insurance Client Handler.

We’re looking for a bright, friendly, quick thinking people-person to be our next Trainee Insurance Client Handler in our Employee Benefits Team in Twickenham.

You’ll play a vital support role for the team who deal with Personal insurance cover, i.e. Motor, Home and Travel insurance, for existing clients (no call centre cold calling here!). 

Initially, your daily routine is likely to include some admin, data inputting and policy transfers.  With time and training, you’ll progress onto handling client enquiries, processing policy amendment, dealing with policy renewals and making underwriting decisions.  This really is a golden career opportunity that you wouldn’t find with your average Insurance Broker.

What’s in it for you?

You’ll get a fantastic training plan where you’ll learn everything from the basic principles of insurance, in-depth technical knowledge of personal insurance products, customer service skills, using insurance broking IT systems and start your journey towards a professional qualification (Certificate In Insurance – Cert CII). 

We’ll pay you a good starting salary which will include some great benefits such as; an annual bonus, discounts off of high street shopping, season ticket loans, fully funded Cert CII pathway, regular social events and daily dress down.  A full list of our benefits is available on request.

Who we're looking for

Firstly, you’ll be a confident and friendly communicator, someone who is comfortable working with others, getting to know your team mates and being able to ask questions.  You’ll be good on the phone and be able to build rapport with who you’re speaking to, whether that’s a client or a colleague from within the business. 

Sometimes things get really busy, so we need you to be the kind of person who can muck in and stay focused when the pressure’s on. You will have bucket loads of resilience to deal with the changing workload and feel confident enough to demand the most from your role when things are quieter.

You don’t necessarily need to be a Graduate to apply for this position, however you will need to have A Levels (and passed your Maths and English Language GCSE’s).  We’ll also be looking for accuracy, attention to detail and a good level of written communication, which you may be asked to demonstrate if you’re selected for interview. 

Why Sutton Winson?

We are a people-centric company.  To prove this, we are Investors in People Gold Award holders, we have recently achieved Chartered status and we were voted one of the Top 5 Independent Insurance Brokers to Work for in 2016!

Our delivery of high quality, bespoke services is backed by our core values: Passionate, Expert, Straightforward and Ethical and we look for people who can demonstrate these consistently.  We work hard to recruit the right people who can make a real difference and just as hard to help them to develop their skills and knowledge.

Work. Life. Balance.

Our office in Twickenham is open plan and close to Twickenham mainline station and the Town Centre.   Our staff enjoy unlimited free coffee, tea and filtered water; and fresh fruit is always available to offer a healthy alternative to satisfy hunger pangs.

Whilst we demand excellence, we also like to have fun, celebrate our successes throughout the year and encourage collaborative working through team building events, parties, team lunches and Corporate Social Responsibility activities. 

A role with Sutton Winson will offer you the chance to learn and develop, progress and succeed and to work with a great bunch of people in a relaxed, supportive and friendly environment.

Apply today

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