Graduate Trainee Insurance Client Handler (Personal Lines)

  • Date Posted: 13/03/2019
  • Employment Type: Permanent, Full Time
  • Salary: Competitive (with regular reviews)
  • Working Pattern: Monday to Friday (8.45am to 5.00pm)
  • Location: Twickenham
  • Benefits: Funded CII Qualification, Annual Profit Bonus + more
  • Division: Personal Lines (Service & Underwriting)
  • Contact: Jane 01444 462090

Recent Graduate sought by forward-thinking, award-winning Insurance Broker for a career-launching, rewarding opportunity. 

We’re looking for someone with confidence, initiative and bags of enthusiasm to make a really positive difference to our friendly Personal Lines (Service & Underwriting) Team in Twickenham.   


The Personal Lines (Service & Underwriting Team) deliver tailored insurance solutions for a large number of existing Personal Lines clients, which are formed of an exclusive audience of employees and retirees who belong to employee benefits schemes (many of whom are FTSE 100 companies). 

The Team have Delegated Authority with one major insurer, which means that they not only act in the role of Broker, but also have the ability to make underwriting decisions about new business, mid-term policy adjustments and renewals.

As well as providing integral support to the Team, you will: 

  • Build and manage key client relationships
  • Maintain and grow your client book, which will, involve networking opportunities and  forming relationships with professional introducers
  • Manage policy renewals and mid-term adjustments effectively and with accuracy
  • Work efficiently on achieving targets for retention, new business and cross-selling
  • Accurately identify and meet client’s insurance needs and expectations


You’ll be placed on our structured initial 2-year Graduate Training Programme, where you can expect to:

  • Gain an in-depth understanding of the UK Insurance Industry and the Principles of Insurance
  • Receive expert technical training - covering a wide range of personal insurance products
  • Develop Broking skills and insurance product knowledge – you’ll learn how to place Clients with the right insurer on the right product
  • Develop and hone your Customer Service skills
  • Learn to operate our Broking System (Acturis)
  • Be funded and supported to gain an industry recognised qualification (Cert CII up to ACII)
  • Receive ongoing training via our online portal, external courses and peer-to-peer learning
  • Be encouraged to develop your communication, presentation and organisations skills
  • Become a fully functioning Client Technician within a company that is recognised industry–wide as having an excellent reputation for developing & nurturing staff

You’ll receive intensive support with your learning from day 1, so no previous Insurance experience is required.  And, we’ll work with you constantly to ensure that you’re enjoying your role and feeling fulfilled with what and how you’re learning.


  • Effective, confident & considerate communication and an ability to adapt your communication style accordingly (you’ll be great on the phone and able to build rapport)
  • Negotiation skills and the confidence to build lasting relationships with people and companies.
  • Ability to work under pressure in a varied environment
  • Flexibility in your approach and a willingness to learn
  • Problem solving skills – you have to enjoy a challenge!
  • Organisation, accuracy and attention to detail
  • Passion, energy and a strong customer service ethos
  • Intuitive thinking and confident decision making and not afraid to ask questions
  • Team Working – comfortable working within a team environment and getting to know your team mates
  • IT confidence experience of using Word, Excel, Outlook preferred
  • You enjoy pushing your own boundaries and working outside of your comfort zone
  • Resilience – able to deal with multiple priorities and demanding deadlines


  • Educated to Degree level (or equivalent) within the last 2 years, with good A Level and GCSE passes

  • We'd also like to see evidence of team working, whether through sport, volunteering or club membership


  • A rewarding role within a supportive and fun working environment
  • A generous annual salary reviewed EVERY 6 MONTHS within the first 2 years PLUS Annual Profit Share Bonus after qualifying period
  • Fully funded Cert CII Qualification
  • 22 days annual leave (plus Bank Holidays), rising annually up to 27 days
  • Season Ticket Loan
  • Daily dress down in-office policy
  • Auto Enrolment Pension Scheme
  • Bright, open-plan office, based in the town centre, 5-10 minutes’ walk from the mainline station and bus routes. 
  • Regular Training opportunities (including Cert CII, online portal, peer mentoring)
  • Regular Team Building events, Summer & Christmas parties
  • Proactive Corporate Social Responsibility regular charity fund-raising and awareness events
  • Unlimited coffee, tea and filtered water
  • Fresh fruit always available.


We are a people-centric company.  To prove this we:

  • Investors in People Gold Award holders
  • Hold Chartered Broker status (a commitment of Customer excellence & Professionalism)
  • Voted Top 5 Independent Insurance Broker to Work for in 2016
  • Won award for Training at Insurance Age Broker Awards 2018

Our delivery of high quality, bespoke services is backed by our core values: Passionate, Expert, Straightforward and Ethical and we look for people who can demonstrate these consistently. 

A role with Sutton Winson will offer you the chance to learn and develop, progress and succeed and to work with a great bunch of people in a friendly and supportive environment.


Apply online

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