Client Technician

  • Date Posted: 09/08/2022
  • Employment Type: Permanent, Full Time
  • Salary: Competitive salary & bonuses
  • Working Pattern: Monday to Friday 8.45am to 5.00pm (Flex required).
  • Location: Twickenham
  • Benefits: Hybrid (after qual. period), Profit share bonus, CII training
  • Division: Media & Entertainment (Commercial)
  • Reference: SWWM
An exceptional opportunity for a confident and commercially aware Client Technician to join one of the UK’s top Independent Brokers.

As a Client Technician you will be managing your own book of business within our successful Media & Entertainment Team in Twickenham who provide specialist insurance solutions to a large portfolio of clients from the sector.

You’ll be the first point of contact for your clients and will use this to build and manage key relationships.  You’ll gain exposure to all aspects of managing your own portfolio of Media & Entertainment clients, through to building new business opportunities. 

On a day-to-day basis, you will:
  • Handle media production-specific policies such as: Advertising Agents Indemnity, Commercial Producers Indemnity, Agency Wraps & Death & Disgrace policies
  • Be the first point of contact for your media clients, through careful and tailored communication, attending client meetings on an ad-hoc basis
  • Manage policy renewals & MTAs with confidence and accuracy
  • Negotiate effectively
  • Work efficiently on achieving team objectives
  • Assist in handling a book of media accounts with policies such as: Commercial Combined, Professional Indemnity, Cyber, Management Liability, Motor Fleet, Travel etc.
  • Previous experience within a Commercial insurance setting (not necessarily within the M&E sector)
  • A natural and enthusiastic communication style with a strong customer service ethos
  • The ability to build effective relationships with clients, your team and the wider company
  • The desire to achieve your goals through self-development and being unafraid to ask questions
  • Have a good general understanding of the technicalities and challenges facing commercial insurance
  • The hunger to succeed and build your career with the help of a well-established, individually tailored development programme
  • Organisation, accuracy and attention to detail
  • Intuitive thinking and confidence with decision making
  • Strong IT skills – ideally using Acturis (not essential)
  • Have a Cert CII or a genuine interest in achieving and continuing development
  • An interest in Media/ Entertainment would be an added bonus but is not essential!

You’ll thrive on being challenged in a role that provides balance and reward in equal measures and, in return, you’ll benefit from:  

  • A generous annual salary, reflective of your experience and commitment
  • A rewarding role within a supportive and fun working environment
  • Exceptional training and development
  • Annual Profit Share Bonus
  • Hybrid Working (applied after qualifying period)
  • Healthcare Insurance
  • Fully funded CII pathway (including Membership, Study Materials, Exam Entry and paid study leave) plus achievement awards
  • Employee Assistance programme providing assistance with health, wellbeing and financial matters
  • Opportunity to participate in our proactive Corporate Social Responsibility programme, including fundraising for local projects and regular support for local food banks
  • Season ticket loan
  • Fun company events and opportunities to socialise
  • Modern office based within walking distance of Twickenham station and the high street
  • Daily Dress-Down – it’s not about what you wear, it’s about what you can do!

Unfortunately, there is limited parking on site therefore the successful applicant must be happy to commute by other means of transportation.


We are a family-friendly company and are proud of putting our staff at the very core of who are and what we do. By championing training and development, we aim to get the best out of everyone we work with by going above and beyond and being:

  • One of the UK’s largest Independent Insurance Brokers
  • Investors in People Gold Award holders
  • A CII Chartered Broker
  • A Top 5 Broker to work for
  • A people centric company with strong values
  • A company that actively encourages and sponsors continual personal and professional development.

Our delivery of high quality, bespoke services is backed by our core values: Passionate, Expert, Straightforward and Ethical and we look for people who can demonstrate these consistently. 

Please note that due to the nature of the work/ productions, some out of hours working will be required.  It is therefore essential that you are able to offer a degree of flexibility around your core hours. 


A role with Sutton Winson will offer you the opportunity to learn and develop, progress and succeed, as well as work with a great bunch of people in a relaxed and supportive environment.

Apply today if you think Sutton Winson could work for you.  

Equality & Diversity Commitment
Sutton Winson Ltd recognises and encourages the values that diversity brings and are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, race, colour, nationality, ethnic or national origin, age, disability, sexual orientation, gender reassignment, religion or belief, marital or civil partner status or pregnancy and maternity.  We therefore positively encourage applications from all suitably qualified and eligible job applicants.

By applying for this position you are consenting Sutton Winson to contact you via phone or email regarding this or future vacancies. We will keep your details and your CV for 6 months, you can opt out by emailing After this period it will be disposed of in the correct manner. Please select to confirm.

Your details will be held in accordance with our Privacy & Fair Processing Policy

Friendly but professional group of people, everyone seems very proud to say they work here and takes pride in their work. 

Olivia Blanco

Client Executive, Commercial

Great place to work. Good atmosphere. Awesome staff. 

Annis El Marzak

Client Handler, Employee Benefits (New Business)

You are currently offline. Some pages or content may fail to load.