• Date Posted: 08/11/2021
  • Employment Type: Full time, Permanent
  • Working Pattern: Full Time, Monday to Friday 8.45am to 5.00pm
  • Location: Twickenham
  • Division: Operations

Exciting career opportunity for an organised, flexible and enthusiastic Administrator to work for one of the UK’s largest Independent Insurance Brokers in Twickenham.


As an Administrator, you will be a friendly, confident communicator able to provide efficient and broad ranging support to the Office Manager and other Insurance Teams.

Duties and responsibilities will include:

  • Answering calls, monitoring voicemail boxes and fielding enquiries
  • Dealing with incoming and outgoing post and scanning documents
  • Printing and checking documentation
  • Monitoring our central email inboxes and distributing emails appropriately
  • Providing Reception cover (lunchtime, ad hoc and holiday cover)
  • Inputting and updating client records
  • Dealing with Insurer documentation*
  • Processing straightforward policy renewals*
  • Providing general team and ad hoc project support, as required

*Previous Insurance experience is not necessary as full training will be provided.

You’ll enjoy building strong and lasting relationships with your colleagues in all departments and be confident with providing effective and efficient support where needed. 

This is a full time office-based position - Monday to Friday, 8.30am to 5.00pm. 


Whether you’re an experienced Administrator or looking to start your Administration career, you’ll need:

  • Excellent organisation, accuracy and attention to detail
  • Flexibility
  • Passion, energy and a strong customer service ethos
  • Effective, confident and considerate communication (verbally and in writing) and an ability to adapt to your audience
  • A positive approach to learning and ability to pick up new skills & knowledge quickly in order to adapt to the business
  • An ability to work well under your own steam and comfortable asking questions
  • Intuitive thinking and quick decision making
  • Strong IT confidence (Word, Excel and Outlook)
  • GCSE (or equivalent) passes in English Language and Maths
  • A rewarding role within a supportive, fun and relaxed working environment
  • The opportunity develop personally and professionally
  • A competitive salary
  • Annual Profit Share Bonus (after a qualifying period)
  • Healthcare and Employee Assistance Programme

We are a family-friendly company and are proud of putting our staff at the very core of who are and what we do. By championing training and development, we aim to get the best out of everyone we work with by going above and beyond.

  • Investors in People Gold Award holders
  • Were voted Top 5 Independent Insurance Broker to Work for
  • Award-winning training
  • Proactive Corporate Social Responsibility Team – fundraising for local projects and regular support for local food banks

Our delivery of high quality, bespoke services is backed by our core values: Passionate, Expert, Straightforward and Ethical and we look for people who can demonstrate these consistently.

  • Regular Training opportunities
  • Bright, open-plan, centrally located office
  • Daily dress down policy
  • Family friendly, supportive environment
  • Active wellbeing Programme with Employee Assistance Programme
  • Regular Team Building and fun socialising events (including a Christmas Party and awards ceremony)
  • Proactive Corporate Social Responsibility Team with opportunities to get involved and support fund-raising events

Equality & Diversity Commitment

Sutton Winson Ltd recognises and encourages the values that diversity brings and are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, race, colour, nationality, ethnic or national origin, age, disability, sexual orientation, gender reassignment, religion or belief, marital or civil partner status or pregnancy and maternity.  We therefore positively encourage applications from all suitably qualified and eligible job applicants.

A role with Sutton Winson will offer you the chance to learn and develop, progress and succeed and to work with a great bunch of people in a relaxed, family-friendly and supportive environment.

Apply today if you think Sutton Winson could work for you.  

By applying for this position you are consenting Sutton Winson to contact you via phone or email regarding this or future vacancies. We will keep your details and your CV for 6 months, you can opt out by emailing After this period it will be disposed of in the correct manner. Please select to confirm.

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Friendly but professional group of people, everyone seems very proud to say they work here and takes pride in their work. 

Olivia Blanco

Client Executive, Commercial

Great place to work. Good atmosphere. Awesome staff. 

Annis El Marzak

Client Handler, Employee Benefits (New Business)

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