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Personal Insurance Claims
What you can expect from us
As independent experts with over 60 years' experience, there isn’t much we haven’t seen. If the worst does happen, our in-house Claims team is there to give help when it’s needed most. We will:
- Log your claim and clearly explain what will happen next
- Give you the contact details of the dedicated team member handling your claim – someone specially appointed for you.
- Take time to understand the details from your perspective and explain the level of cover your policy allows
- Keep you in the loop while we handle your claim
- Bring about a settlement as quickly and efficiently as possible
Depending on the type of policy you have, insurers may be able to provide you with a more prompt and efficient service if you report your claim direct to them.
Rest assured that we will always be available to give you further support and guidance in the unlikely event that you encounter difficulties with the process.
100% of respondents to our survey rate our claims service as very satisfactory or better*
*Based on 2019 satisfaction survey.
Thank you for your highly professional yet friendly work that helped me cope with a situation so potentially stressful. If I ever think of changing my insurer I will remember this incident and forget it. I am sure I couldn't have found anyone who would have helped me handle the upset so well.