Commercial Insurance Claims

What you can expect from us

As independent experts with over 60 years experience, there isn’t much we haven’t seen. If the worst does happen, our in-house Claims team is there to give help when it’s needed most.

We will:

  • Log your claim, contact the insurer and give you contact details of the team member handling your claim
  • Take time to understand the details from your perspective and explain the level of cover your policy allows
  • Keep you in the loop while we liaise with the insurer
  • Negotiate on your behalf if we feel that the decision is unfair 
  • Bring about a settlement as quickly and efficiently as possible

Depending on the type of policy you have, insurers may be able to provide you with a more prompt and efficient service if you report your claim direct to them.

Rest assured that we will always be available to give you further support and guidance in the unlikely event that you encounter difficulties with the process.

Dealing with more complex claims

If you have a more complex or contentious claim, we may conduct site visits, meet with the insurer’s loss adjusters to represent your point of view and provide the expert technical knowledge that can make the difference between success and rejection.

Need to make a claim?

We like to keep things simple. Make a claim or contact Paul today.

Sutton Winson have always given us very efficient service and explained details when asked.  The claims process through them was also very well handled.

Mr F