For current information regarding insurances and COVID-19: we are regularly updating this landing page as the situation progresses, please check here for guidance.

Make a Claim

If you need to make a claim, call the claims team on 020 8891 9810 or complete the form below and we will contact you. 

If you have an emergency situation at your property (such as buglary, flooding, storm damage etc.) and require emergency repairs outside of our office hours, call 0800 917 9205 or 0113 298 1907. Our office hours are Mon-Fri 8:45-17:00 

Click here for more useful information to help you in the event of severe weather conditions.

If your claim has been concluded we would be grateful if you could complete our Satisfaction Survey 

You have handled our claim fantastically, the whole house is now in great shape. We thank you very much for all your support and assistance.

J & A Sterck

Richmond Upon Thames

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