For current information regarding insurances and COVID-19: we are regularly updating this landing page as the situation progresses, please check here for guidance.

Before you travel

Can I still buy Travel Insurance?

Yes, you can. Please contact us to discuss your options. We’d be happy to help!

Call the team on 0800 980 2701

What should I do before I travel?

You need to make sure you’re checking the status of your destination on the Foreign Commonwealth Office’s website. If at the point of departure the FCO are advising against either “all travel” or “all but essential travel” to your destination, your policy won’t cover you.

Information last updated: 12/08/2020

What happens if I’m denied entry at the border?

If you do not meet Entry Requirements such as holding the right Visas, not meeting Passport validity requirements, failing COVID-19 testing and being rejected entry to the country, generally you will not be eligible to claim. Most policies will exclude losses caused by you being impacted by Government or Local Authority regulations.

Information last updated: 12/08/2020

What happens if FCO advice changes whilst I’m abroad?

This is dependent on the type of policy you have and when the trip was booked. Should this happen, please consult the Emergency Assistance helpline in your policy who will be able to assist.

Information last updated: 12/08/2020

I’m being required to self-isolate on arrival and/or return home from my holiday. Does this mean I can claim?

Unfortunately, the requirement to self-isolate is not something you’d be able to claim for.

Information last updated: 12/08/2020

The FCO are advising against travel to my destination, but I want to travel anyway. Will I be covered for non-COVID19 related losses, such as breaking my leg?

Your policy will likely not cover you at all if you travel whilst the FCO are advising against “all” or “all but essential” travel to your destination.

Information last updated: 18/08/2020

Can I book to go on a Cruise? The destinations my cruise is going to are not against FCO advice.

Currently, the FCO are advising against travel via Cruise ship. To travel on a cruise ship would be the same as travelling to a destination against FCO advice and would mean you wouldn’t be covered.

Information last updated: 12/08/2020

Should I book a holiday right now?

We cannot advise you if you should book a holiday. The situation is incredibly fluid and is subject to change at a moment’s notice. The reality is that travelling at a time where COVID-19 is still likely to have a significant impact on travel disruption is a risk.

Information last updated: 12/08/2020

What happens if I fall ill whilst I’m abroad?

Most policies will have an Emergency Medical Assistance helpline included within them. Please call this number if you require Medical attention, as they can advise of the best course of action for your specific circumstances.

Information last updated: 12/08/2020

I don’t feel comfortable taking my trip, can I claim?

If your trip is otherwise able to go ahead, this would be considered disinclination to travel which is not something travel insurance policies cover.

Information last updated: 12/08/2020

Can you tell me if I’m going to be covered should something happen to me either before departure or once I leave?

All claims are considered on their individual merits and subject to the full terms of your Policy Wording. This means that we cannot confirm if you would be covered for any particular loss prior to its occurrence.

Information last updated: 12/08/2020

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