For current information regarding insurances and COVID-19: we are regularly updating this landing page as the situation progresses, please check here for guidance.
Advice for travelling & FAQs
As COVID-19 continues, it raises questions about what your travel insurance policy will and won’t cover you for. These FAQ pages are designed to give you guidance if you have a trip booked which has been affected by COVID-19 and how to make a travel insurance claim.
You should refer to your travel insurance policy wording and terms & conditions for specific details of what your policy does & doesn’t provide cover for.
Please note that the below FAQ is for illustrative purposes only and does not constitute acceptance or rejection of a claim, as all losses are considered on their individual merits and subject to the full terms of your Policy Wording
You should always follow the advice given by the Foreign and Commonwealth Office (FCO), local (overseas)/UK health authorities and, if abroad, the local British Embassy.
FCO advice can be found at www.gov.uk/guidance/travel-advice-novel-coronavirus
Contact your travel provider (airline/hotel/tour operator/etc) to discuss options such as refunds, amendments or postponements.